Business agility services

Businesses are facing a plethora of fast changing conditions; risk mitigation and competitiveness are essential elements to survive. Unavailable and unsecured critical applications as well as inflexible organisation could bring businesses to a halt. By closely integrating business needs and IT services and delivering “on demand” e-Continuity and e-Agility services in line with national and international regulatory constraints, ebrc helps its clients achieve business resilience.

ebrc provides a complete and coherent set of Business Agility services built to design, implement, manage and control the client’s infrastructure upon which the vital operations rely on.

e-Agility services are performed on production platforms or/and, DRP hosted in ebrc world-class Tier IV datacenters. They have been designed for the companies wishing to fully or partly delegate the supervision and the daily operations of their application platforms in order to concentrate on their core business.
e-Agility Services are designed to achieve industry-grade operations on a continuous basis. Their economics rely on the ability to share valuable resources, including infrastructures, tools, knowledge, manpower and know-how, among multiple Subscribers. This, in turn, explains why e-Agility Services keep concentrating on common, generic issues, which can be strongly automated and will achieve a high rate of resources reuse.

ebrc managed services, based on the ITIL framework, are categorised in two groups of ICT service management  processes :

  • Continuous Production “Service Support”
  • Functional  Business “Service Delivery”

By continually improving the maturity of its processes through a “Service Improvement Program” ebrc aims to deliver high quality of service to its client according to turnkey SLA.

Our e-Agility solution is broken down in the following activities:

Continuous Production “Service Support”:

  • Monitored: Event management and alert notification
  • Supported: Applying predefined procedures in case of an incident
  • Managed: Configuration management, incident management, problem management, release management, change management, escalation management.

Functional Business “Service Delivery”:

  • Service level management
  • Continuity management
  • Capacity management
  • Availability management
  • Performance management

The ebrc Client Care Centre and the related “Resilience Operations Centre” have been designed as the central point of contact between the client and ebrc service management.

This ensures a standard and high quality all along the process, the transparency in the operations as well as the continuity of the mission-critical platforms.

< Business Continuity Services                                                                              IT Managed Services >