Availability & Performance Management

As information technology continues to play a major role in supporting business success and shareholder value, companies are under greater pressure to demonstrate the business value of IT and to prove that IT investments or/and ICT outsourcing can generate a positive return while supporting business objectives.

Availability and performance management services are part of the ebrc service delivery process within the managed application solutions, providing clients the visibility and control needed to drive efficient IT services to run the information system according to the business needs.

ebrc availability management processes optimise the performance and ensure the availability of your system is defined within the Service Level Agreement (SLA).

Through a continuous monitoring of key indicators, ebrc dedicated Service Manager will manage and improve the availability and performance of the hosted application platforms.

  • Recovery time – the time expected for the managed applications to recover their operational state after a disruption
  • Help Desk – number of raised incidents, response times, resolution times
  • Third party involvement, reaction time, spare delivery…
  • Security and capacity of the managed applications
  • Capacity – performance timings and indicators for online transactions, numbers of simultaneous users, etc.

Contingency plan performance testing, reporting and recommendation analysis

Availability and performance management services by ebrc help you ensure that ICT services are available for use according to the required level of security and within the expected timeframe as specified in SLAs. Our Service Manager will track key metrics on an ongoing basis, ensuring that our Managed Services are provisioned on specific infrastructures depending upon their availability needs:

  • Identify and correct the potential service availability issues before they negatively impact services
  • Adjust and get the right service level according to your business requirements
  • Integrate the management across operational silos, staff, and tools
  • Test the security of the hosted business applications
  • Increase availability of critical business services

Report required performance metrics to make decisions in full knowledge of the facts regarding IT ability to meet SLAs

ITIL v3 certified, ebrc expert team jointly targets with you the IT service achievement and the value mapping of your ICT outsourcing solution

ebrc achieves the ISO 27001 certification, that comprehensively defines the requirements for establishing, implementing and documenting an effective information Security Management System.

ebrc builds and executes relevant outsourcing plans in compliance with legal constraints:

  • International regulations
  • Recommendations from the Luxembourg public institution

“Commission de Surveillance du Secteur Financier” (CSSF) on data confidentiality and integrity

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