Capacity Management

Capacity management represents a crucial IT process to ensure the alignment between IT resources and business initiatives. How could you expand your business activities as fast as the market requires it without an adequate information system capable of covering your increasing IT needs?

Capacity Management services by ebrc ensure you that the IT infrastructure is provided at the right time, in the right volume, while checking IT is used in the most efficient manner at acceptable cost.

Based on the ITIL scope, ebrc Capacity Management processes, encompassed in our Managed Services, are designed to rationalize ICT resources while still being able to support the business imperatives and improve green concern. By monitoring the performance and the workload of the application chain, our Services Managers build accurate and comprehensive capacity planning to keep the business running. They will also analyse capacity shortages and identify the minimum capacity required in the event of any IT failure, thereby reducing the likelihood of any performance or capacity-related incidents.

Periodic and ongoing reporting of capacity needs are driven by our Service Manager based on both business forecasts and technical inputs.

ebrc Capacity Management Services are integrated within the IT Service Management tools and workflow encompassed in our Managed Services solution.

Driven by a dedicated Service Manager they will enable you to:

  • Tune application chain to make efficient use of resources.
  • Gain visibility of current hardware and application resources
  • Identify underutilized capacity and determine consolidation areas
  • Understand the current demand on the systems and plan future requirements
  • Create a “WHAT IF” model based on business, service and resources
  • Plan and justify ICT investments

ITIL v3 certified, ebrc expert team jointly targets with you the IT service achievement and the value mapping of your ICT outsourcing solution.

ebrc achieves the ISO 27001 certification that comprehensively defines the requirements for establishing, implementing and documenting an effective information Security Management System.

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