IT Infrastructure Hosting Management

The increasing business demand for flexible and high level IT services, coupled with a limited budget, means that organisations can afford to focus their resources only on real issues and have to efficiently control the threats. Approaching operational risks in a reactive posture will not minimise downtime but improve recovery time objective.

Based on its experience in IT infrastructure hosting services within ITIL framework, ebrc is committed to design and execute turnkey SLA-based service management plan able to support the client business regardless if the service is in house or outsourced.

By aligning business service requirements and service level management through a coherent cartography with documented processes, ebrc experts will help you enhance both the control of day-to-day support activities and long-term planning capability. From the assessment to the execution through the design and test, our advisory mission provides you with recommendations on the key axes of processes, people and technologies in specific fields like:

  • Datacenter location and operations
  • IT architecture design
  • IT architecture management strategy
  • Application management strategy
  • Data base management strategy
  • IT security management plan
  • Security policy strategy
  • Continuity and recovery management strategy
  • Storage and archive strategy
  • Backup management strategy
  • Helpdesk services

With a comprehensive portfolio that includes best-of-breed capabilities across all the layers of the organisation, specific client advantages are provided by eBRC IT infrastructure service management:

  • Better management of the ICT environment
  • More proactive IT and facilities services
  • Consistent and performant service regarding Business performance needs
  • Measurable and pertinent information for customer services, their guarantees and their satisfaction
  • Better management of interdependent providers
  • Pertinent executive reporting information

ebrc ITIL certified staff, applies ITIL v3 service management standard and is committed to a program that improves permanently the quality of the service delivery in full compliance with the international and national.

Strong of our experience in building complex IT infrastructure hosting solutions for any type or size of companies since 2000, we obtained several awards owing to the competences of our teams:

  • “Best Regional European Data Centre Facility” in 2010 in Nice
  • “Best Managed Services Provider” and “Best Risk Mitigation Service Provider” in 2009 in London
  • “Best Data Centre Europe Operator” in 2008 in London
  • “Best Hosting Service Provider” and “Best Information Security & Data Management Company” in 2008 and 2009 in Luxembourg

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