IT Outsourcing Management Model

Companies are facing a plethora of fast changing conditions from technological complexities to business uncertainty: operational performance and competitiveness are on the rise. Companies must have an adaptable organisation able to provide a high level of services at lower cost, to face operational risks and gain advantages over the competition while concentrating on their core business.

Outsourcing is a response to these challenges. ebrc provides consultancy services enabling company to implement a structured outsourcing model which will be realistic, measurable and compliant with the regulation.

ebrc experts in ICT outsourcing management will help you analyse your position, select one outsourcing model and build/execute a structured outsourcing plan matching the business requirements with ROCE/ARR and business performance indicators. Practical recommendations will be documented according to major axes such as strategic, operational, financial and risk assessments.

By carrying out an outsourcing guidance, ebrc will help you manage a complete outsourcing lifecycle based on a coherent methodology:

  • identification of possible areas of outsourcing and the related decision criteria
  • processes and entities of the company involved in outsourcing decisions
  • policy for sourcing suppliers
  • industrialisation, harmonisation and standardisation of processes in accordance with best practices in terms of process maturity
  • principles of outsourcing governance

To complete this outsourcing guidance, ebrc is able to provide you with recommendations about:

  • RFP Management
  • Candidate selection
  • Contract negotiation
  • Migration Plan
  • Change Plan
  • Project management

IT outsourcing guidance in collaboration with ebrc will help you in many ways:

  • Build a cost-efficient solution
  • Focus on your core business with a organisational adaptability
  • Comply with the legal environment, especially in Luxembourg
  • Hire contractors with a high level of expertise
  • Increase performance and reduce processing time
  • Reach better availability and scalability of systems and tools
  • Fix business performance indicators
  • Support the business with information for better decision making

ebrc consultants are certified in ITILv3 and have a track-record in managing outsourcing deals for our clients which guarantees the compliance with the best international standards.

ITILv3 processes and control objectives will be used to verify compliance with outsourcing best practices ranging from clear SLA definitions to financial management indicators.

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