Continuously committed to achieving excellence and deeply concerned about the protection and performance of your information, ebrc keeps investing in the rigorous certification process of the Uptime Intitute for its infrastructures.
ebrc Datacenters are classified up to Tier IV and offer top-level standards in terms of availibilty and security.
As the highest level of Datacenter classification awarded by the Uptime Institute, this certification means a fail-safe design infrastructure that guarantees an availability rate of 99.995%.
The Resilience Centre Luxembourg West, built in 2006, is officially Tier IV design certified by the Uptime Institute since May 2010; thus offering Luxembourg its first Tier IV Certified Datacenter.
The latest Datacenter "Resilience Centre Luxembourg South" inaugurated in June 2010 is is the second Data Centre in Luxembourg to receive this official certification, giving ebrc a fantastic opportunity to stand out internationally and become the unique Data Centre operator worldwide with two Tier IV certifed Data Centres.
ebrc datacenters have been yearly Systrust certified (AICPA/American Institute of Charted Public Accountants) since 2007, which guarantees the quality of our availability and security principles.
This prestigious certification for the Payment Card Industry – Data Security Standard (PCI-DSS) is a key certification for major e-business and e-commerce players with online electronic transactions.
It was initiated by the main credit card vendors (VISA, MasterCard, American Express) in order to manage the evolution of the Payment Card Industry and increase the security levels.
Managed service clients can now delegate the responsibility of PCI compliancy to ebrc for their platform requirements.
ebrc, the leading market provider in hosting, data protection and IT Outsourcing, demonstrates its commitment to excellence by achieving both the ISO 27001 and the ISO 20000 certifications.
These standards confirm ebrc as Luxembourg’s first and unique managed hosting provider certified ISO 27001 and one of the first to be ISO 20000 certified.
These international certifications rewards the efforts and quest for excellence which ebrc has been carrying out for more than 10 years in order to continuously ensure the availability and security of its clients’ information.
These certificates were awarded to ebrc following a rigorous auditing process conducted respectively by PricewaterhouseCoopers Certification B.V. for ISO 27001 and The Bureau Veritas Certification Belgium NV/SA for ISO 20000.
ISO 27001 is an international “Information Security Management” standard which comprehensively defines the requirements for establishing, implementing and documenting an effective information Security Management System. This certification, encompassing both the physical and logical aspects of security, requires the implementation of adequate controls addressing confidentiality, integrity and availability of information (clients, employees and partners).
ISO 20000 is an international "Information Technology - Service Management" standard which comprehensively defines the requirements for a service provider to deliver managed services meeting the clients’ requirements with a high level of satisfaction. This certification therefore requires the definition of a service management quality system and the implementation of 13 processes (based on ITIL best practices) structured around a continual service improvement framework.
Yves Reding, ebrc CEO: “These certifications give the confidence to our clients that their IT, outsourced by ebrc, is managed appropriately, according to international and high quality standards."
ebrc, as Participant to the European Code of Conduct for Datacenters and Member of the Green Grid, demonstrates once more its attachment to environmental aspects by achieving the ISO 14001 certification.
This certificate was awarded to ebrc following a rigorous auditing process conducted by The Bureau Veritas Certification Belgium NV/SA.
This international standard provides a tried and proven framework for identifying and tracking regulatory compliance issues related to the environmental management system.
This standard is applicable in order to:
- implement, maintain and improve an environmental management system
- ensure its conformity with its own stated environmental policy
- meet legislative requirements
- exceed clients' expectations
It covers all activities concerning management of:
- Datacenter services : design, setup and operations
- Managed Services
- Business Continuity services : deployment of clients IT images, relocation and recovery services
- Consulting services
The Information Technology Infrastructure Library (ITIL) defines a set of concepts and policies for managing IT services, developments and operations, and represents the best practices in service management.
The operations in ebrc datacenters are handled according to the ITIL v3 framework.
The improved operational framework, implemented at ebrc, enables us to provide high-end Service Level Agreements to our clients. 80% our technical members are ITIL certified.
PRINCE2 is a structured approach to project management. It provides a method for managing projects within a clearly defined framework, based on organisation, management and quality control of the project.
Our Business Continuity consultants have received international certifications on Business Continuity and Disaster Recovery matters: DRI and BS25999.
Aware of energy efficiency, we signed up as "Participant" to the European Code of Conduct for Datacenters. As member of The Green Grid we have taken up the challenge of developing standards to measure the efficiency of both the facility and the IT equipment of our datacenters.